CUSTOMER SERVICE

How can we be of help

Contact Us

 

Email: info@claremullo.com

Telephone: +447482603030

Wholesale Inquiry: sales@claremullo.com

 


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For social media inquiries email us on
media@claremullo.com

 


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FAQs / QUESTIONS

01

What is your return policy on orders sent to the UK?

  • You can return any item for a refund within 28 days of receiving your original order as long as it is NOT intimate wear.
  • You can also exchange your item within 28 days, as long as the new item has the same price as the original product you ordered.
  • We’ll send your replacement to the original delivery address. To check or update your address details, log into My Account and click ‘edit’ below your Address Book (remember to click ‘Save’ when you’re done).
  • If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.
  • If you want a different item, the item you want is a different price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.
  • All goods will be inspected on return. Tags should be attached.
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We recommend you obtain proof of postage.
  • Did you order from claremullo.com? If so, please contact the seller directly for return address and instructions.
  • Lost your returns note? No problem – send us an email on sales@claremullo.com and we will send you a copy

02

What is your international returns policy?

  • You can return any item for a refund, within 28 days of receiving your original order as long as it is NOT intimate wear.
  • If you would like a different size or colour, please return your unwanted item and place a new order.
  • We’ll refund the price you paid for your item, including sale items back to your original payment method.
  • The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way!
  • All goods will be inspected on return. Keep tags attached
  • Depending on the options available in your country, you’ll be responsible for the cost of returning any items.
  • Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
  • Did you order from claremullo.com? If so, please contact the seller directly for return address and instructions on sales@claremullo.com

03

My order has not been delivered, what do I do?

  • Your estimated delivery date is in your Order Confirmation email, please allow until this date for your order to arrive. It’s also worth checking if there are any local delays in your area.
  • If your estimated delivery date has passed and you haven’t received your order please email us on sales@claremullo.com

04

Size and Fit?

See Size Charts on products