Panties are final sale items and cannot be returned due to health and safety concerns. Please take this into consideration prior to placing your order and feel free to email us with any questions.
You can return any item for a refund within 28 days of receiving your original order as long as it is NOT intimate wear.
You can also exchange your item within 28 days, as long as the new item has the same price as the original product you ordered.
We’ll send your replacement to the original delivery address. To check or update your address details, log into My Account and click ‘edit’ below your Address Book (remember to click ‘Save’ when you’re done).
If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.
If you want a different item, the item you want is a different price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.
All goods will be inspected on return. Tags should be attached.
The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We recommend you obtain proof of postage.
Did you order from claremullo.com? If so, please contact the seller directly for return address and instructions.
Lost your returns note? No problem – send us an email on firstname.lastname@example.org and we will send you a copy