Shipping & Delivery
How And When Is My Dress Made?
All of our gowns are made to order and handmade by the designer Clare Mullo. This means that we do not begin creating your dress until you have placed your order. We will begin the process of fabric allocation and creating your dress within 5 day of receiving your order. It currently takes us about 8 weeks to make dresses from our design collection. This is referred to as our “production time” and is measured from the date you place your order to the date your order is shipped.
Please give us 24-48 hours to respond to your enquiry.
When Should I Order My Dress?
We prefer our brides to receive their dress at least one to two months before the wedding day. If you already know you’ve found the one please order as soon as possible to secure your dress! If your wedding is sooner, please contact email@example.com for rush approval.
How Much Does The Shipping Cost?
We deliver at a fee based on location. Please go to check out for details.
Orders shipped internationally may incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. It is illegal to not declare the contents of your parcel. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office. For any further questions regarding deliveries and timeframes, please email us at firstname.lastname@example.org.
How Long Does It Take For My Dress To Be Delivered?
We ship worldwide and offer Regular and Rush shipping options for both domestic (UK) and international orders. Regular shipping takes about 2-4 working days for domestic orders, and about 7-21 working days for international orders (varies by country). Rush shipping takes about 1-2 working days for domestic orders. Rush shipping internationally varies from country to country.
All dresses are shipped with insurance and tracking unless this option is not available in a specific country. Brides are responsible for the shipping cost and insurance coverage.
Who Should Be Responsible For Import Duty And VAT?
Buyer is responsible for import and customs fees which may be assessed upon delivery. Please make sure you are aware of the fees that may apply in your country.
Also note that some countries take considerable time to process imports, which may delay the delivery of your dress. To make sure you know what to expect we recommend contacting the customs authority in your country.